We aim to provide you with the best online shopping experience. If you’re not satisfied with your order or need to cancel it, please review the following policies:
1. Return Eligibility
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Return requests must be made within 7 days of receiving your order.
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Items must be unused, in original condition and packaging, and resellable.
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Returns are only accepted for items that are defective, damaged, or incorrectly delivered.
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Clearance items, assembled furniture, and hygiene-sensitive items (like rugs and cushions) are non-returnable unless defective.
2. Return Process
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Contact our customer support via email or WhatsApp with your order number, reason for return, and photos if applicable.
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Once approved, we’ll provide return instructions or arrange for pickup.
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Items must be returned within 5 working days of approval.
3. Return Shipping Costs
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For returns due to defects or our error, return shipping is free.
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For returns due to personal reasons (e.g., change of mind), the customer bears the return shipping cost.
4. Inspection & Refunds
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All returned items are inspected upon receipt.
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Refunds will be issued to your original payment method within 7–10 business days, subject to condition approval.
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Partial refunds or rejection may apply if items are damaged during return shipping due to improper packaging.
5. Cancellation Policy
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Orders can be cancelled before shipment without penalty. Please contact us immediately if you wish to cancel.
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If the order has already been processed or shipped, cancellation is not possible. You may instead initiate a return after receiving the item.
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We reserve the right to cancel any order due to stock issues, payment problems, or suspicious activity. You will be notified and fully refunded if this occurs.